Distributor Support Page


Dear Distributor,

We would like to start with a big THANK YOU for being our partner and leading the market with SuperPro products. The biggest advantage of being a member of Xeltek Inc. is having the wide range of products for every customers' request. SuperPro programmers start from $595 and goes up to $59,900 where wider customer range always refers to more sales potential.

Xeltek product technology is the most advanced in the industry:

  • ARM7/9/11 MCU and Linux O/S mployed for algorithm processing
  • Perfected stand-alone programming technology for flexible programming environment
  • 144 pin-driver technology to accommodate large size complex devices
  • 103,300+ devices supported (the largest in the industry)


Your success is our success

Xeltek always gave and will be giving priority to its partners' satisfaction, by adopting the motto of "your success is our success". For this purpose, we have been offering many privileges to our partners.

Xeltek provides best support with its unique tools

Not only the privileges we offer, but also the best distributor support in terms of marketing & sales has been only offered by Xeltek. Our qualified staffs have been working very hard to fill the gaps, in case of lack of resources at your end, and make you lead the market with competitive actions. We are offering all our resources to your services whenever it is needed. The distributors who worked closely with us are enjoying the high returns already.

Xeltek offers many co-op opportunities including written magazine ads and Google Adwords credit reimbursement. Please contact us immediately for other marketing ideas; info@xeltek.com

One of many co-op opportunities Xeltek offers is Google AdWords service. We handle everything with our experienced staff, and let you enjoy the high returns with the most effective online marketing tool. Please contact us immediately; sales@xeltek.com

We support local trade shows and events. In case of attending such events, please don't forget to contact us. sales@xeltek.com

If you need a special document that is requested by your customer, or you need to generates some formulas to help your customer decide, please never hesitate to contact us. We are here to satisfy all your requests. sales@xeltek.com

Don't underestimate internet customers, demonstrate all programmers on WEB

We also believe the importance of demonstrating all programmers on online platform. Most of our distributors may be in this business for many years; however, with the rapid change of technology and the customer habits; internet started to play the main role for research or such purchasing actions. For that reason, we are asking you to give us the chance helping you with website update; you'll start monitoring the benefits immediately.

We provide our Distributors with detailed information regarding our programmers, so that they could use it on their own website. It is important to provide your customers with the best knowledge of our programmers. We also offer high-resolution images of our programmers that are downloadable for our distributors website.

Xeltek logos and marks for display on your website and in your catalogs.

AI

JPEG

EPS

JPEG

EPS

GIF

Another powerful tool that is offered by Xeltek is the device search tool. Here at Xeltek, we are using Device Search tool every minute of our daily applications. It is very simple, and very easy. Device Search tool is also free, and we can easily integrate it to your website. We insist all our distributors to integrate this tool into their website.

Click here to learn how to use the Device Search Tool.

How to search for a device support prior to purchase of SuperPro programmer?

Every day, we receive bunch of device part numbers followed by the question: "Which programmers support my chip?". In order to help you with these type of inquiries, we would like to give a quick demonstration about how to serve those customers, and what would be the proper way to come up with the results in a quicker way.

Let's say we received the following part number "ATMEGA2561" from a customer. We should simply go to Xeltek device search tool on Xeltek website, or device search tool that is integrated to your websites (more information will be provided about integrating this tool by the end of this article).
You can either search the part number by typing inside the device search icon on Xeltek main template:

Or you can go to advanced device search page and use advanced searching options: http://www.xeltek.com/device_search/search.php

Once you type the device part number, and click on search button; the system will start to scan thousands of devices within Xeltek device support database, and upon your selective approach it will list all the devices that include the part number you filled in the box. If it cannot find the exact match, it may list all the similar part numbers considering you had a typo.

As you can see above, the list resulted 2 part numbers. Since "ATMEGA2561V" also includes "ATMEGA2561", Xeltek database showed both of them. At this point, if we know what is the device package type, we should click on that link that are listed under "Package" column (e.g.: click on MLF64); otherwise, to list the device support with all package types click on the device part number itself (e.g.: ATMEGA2561). Let's click on device part number and see the entire list:

Let's say we are looking for TQFP64 package type, and we are interested in SuperPro 5000 which is on the third row of the results. By clicking the SuperPro 5000 link, we can be directed to the product page for more information (if the user is coming from distributor's website, he/she will be directed back to SuperPro 5000 product page on distributor's website). Or if we already know we are going to buy SuperPro 5000, with the help of this tool we can also see what type of socket adapter we should get. According to the list above, in order to program "ATMEGA2561-TQFP64" on SuperPro 5000, we should also get CX3013 socket adapter. To get more information about socket adapters, please link to CX socket adapter page:

http://www.xeltek.com/adapter/cx_adapter.php

What if I cannot find a match?

It is hard to believe searching a device part number that is not supported by our largest device support list within the industry; but once in a while it may happen. At those times, first thing you should do is going to Google Search or any search engine to check if the given part number is correct. For example, let's say "EN291V040A" has been given by the customer. And our searched returned as follows:

And we decided to check Google for that device part number's accuracy and we face such a result:

The page above tells you the part number is wrong. In these cases, we suggest you contacting your customer back and ask for the right part number. Going back to our example, we know that the right part number should be " EN29LV040A"; one letter changes everything!

What if Google approves the part number but still no match on the system?

There is also possibility of receiving full part number from a customer such as " ATMEGA2561V-8AU-ND", and again the system will show no matches. For these kind of cases, you should enter more generic part number without speed grade, temperatures, and package codes. And the correct part number for this example "-8AU-ND" should be omitted, and should be searched as "ATMEGA2561V".
If you still can't list the results, it means somehow Xeltek is not supporting the device yet. For this case, please submit the form for requesting new device support through the web page below:

http://www.xeltek.com/pages.php?pageid=227

Did you know that you can install Device Search Tool on to your website?

Yes it is true. You can install this tool on your website, and serve your customers quickly and easily. It is such an effective tool, that you don't even need to contact the Xeltek representative and wait for their answer, since different time zones may create delays with the answers.
And installing device search tool is as easy as adding a new image to your website. All you need to do is add one of the following image:

http://www.xeltek.com/images/devicesearch01.gif

http://www.xeltek.com/images/devicesearch02.jpg

http://www.xeltek.com/images/devicesearch03.gif

http://www.xeltek.com/images/devicesearch04.jpg

to your website where your customers can easily see. Having a descriptive short text below/next to it would be very helpful for your customers. And after you insert it you should link it to the unique URL address that Xeltek web team will assign you such as :

http://www.xeltek.com/device_search/search.php?company=XXX

The number at the end of the link will help us to link back to your website since device search tool will be hosted from www.xeltek.com. For this reason, having all product pages present on your website is a requirement for using device search tool. Otherwise, customers who started to use this tool initially from your website won't be back. Please have all product pages present prior to request device search tool integration. Please also remember that Xeltek web designers will happily insert all SuperPro product pages to your website at no cost. Please also don't forget that you can install device search tool taskbar to your computer which allows you to search devices without going to any website. If you need further support, please do not hesitate to contact Xeltek support team. We are always here to serve you.

Installing the Device Search tool is as easy as adding a new image to your website. You can choose any of the images below. Link the DS tool with a unique ID from Xeltek as if you're adding any other image with a link to your site.

With a renewed and expanded team, XELTEK is proudly announcing its SAME DAY SUPPORT for technical and sales inquiries. It is available to help customers and representatives resolve issues or help with their requests in an effective way. This service is provided by our highly qualified new support team that will provide the best of their knowledge to bring prompt sales and technical support.

Xeltek's sales and techsupport team is located in California, USA; which falls into Pacific Time (UTC-8).

  • Phone Calls - Mon-Fri 7:00AM-12:00PM & 1:00PM - 4:00PM (PST)
  • Create a Ticket ? Create your support ticket, and follow the progress online
  • Live Chat - Mon-Fri 7:00AM-12:00PM & 1:00PM - 4:00PM (PST)
  • FAQ? Check previously asked question, or submit new questions
  • Send email about sales inquiries to sales@xeltek.com
  • Send email about technical support to techsupport@xeltek.com

“Same day support for Xeltek is a demonstration of our commitment to give our best to our customers; and enhancing support quality by managing the time frame effectively is our motto for the sake of becoming the industry leader," as spoken by Sam Kim, the president of Xeltek Inc.

We realize that while Xeltek offers the best of the device programmers industry, it is also within our users' expectations to receive the best treatments and prompt responses to their requests. Our aim is to maximize customer satisfaction and maintain long-lasting and loyal relationships.

Click here to go to Xeltek RMA website