Payment / Warranty / Shipping

Payment

Visa, Master, AMEX,  or Wire transfer accepted. Please contact Sales at (408)530-8080 or sales@xeltek.com for immediate ordering assistance.

Standard Warranty

Included with the purchase of SuperPro 7500N, SuperPro 7504N, SuperPro 6100N or SuperPro 6104NGP

    • Free two-year warranty on hardware repair services.
    • Free two user requested device updates during initial (one) year of purchase.**
    • Ground when shipping RMA items back to domestic (USA) addresses only.
    • International customers are responsible for shipments both ways.
    • Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.


Included with the purchase of SuperPro 610P

    • Free two-year warranty on hardware repair services.
    • Xeltek covers FedEx Ground when shipping RMA items back to domestic (USA) addresses only.
    • International customers are responsible for shipments both ways.
    • Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.

Included with the purchase of SuperPro IS01, IS416

    • Free two-year warranty on hardware repair services.
    • Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.
    • SuperPro IS01 supports chips and standard algorithms are available free of charge. If a device algorithm does not function properly or if additional function update is needed, Xeltek Engineering will provide a quotation for support / update. If the chip is not listed on the Device List , it can be supported by our ISP engineers. Please contact techsupport@xeltek.com for a device algorithm development quotation 
    • If board testing is involved for customizing the standard algorithm to meet target board constraints, then a device update fee will be quoted on a case by case basis.
    • DLL File License: $500 / User / Device. Any additional authorized user: $200 / User. Technical support is not included with the DLL license fee and support charge is $150 / HR.


Shipping

Xeltek ships worldwide using FedEx services.


Return Policy

    • All new programmers have 2-year warranty from shipping date and no return after 30 days.
    • All return items must have RMA (Return Merchandise Authorization) number and it must be obtained from Xeltek USA.
    • Xeltek may refuse unauthorized returns.
    • Shipping charge is not refundable.

Do you have any questions?

Ask Us Now