Xeltek's Frequently Asked Questions

A : PEP3000 test is only used for testing 3000U with PEP3000 model installed. If you run PEP3000 test with ZIF48 socket, you will get the error message �55 49 0 0 - 0 0 0� Be sure to remove any device from the socket when you test the programmer.

A : We charge $100 for calibration. Please contact sales@xeltek.com for assistance.

A : It is 80.6 oF (27 oC). Our programmer operates at room temperature.

A : SuperPro 5004 operates at room temperature. It won't operate in a temperature chamber.

A : Input: 100-240V/ 60Hz Output: 12V, and 2A Outside ring is + and inside ring is –

A : Input: 100-240V/ 60Hz Output: 24V/6A Outside ring is + and inside ring is –

A : SuperPro III has two modules working on 28V and 12V respectively. Outside ring 28V DC/1.5 AMP or 12V DC/2 AMP AMP Outside ring is + Please check the bottom PCB of the programmer. If you see U3 (64 PLCC package) and U7 (MC7812), the programmer requires 28V/1.5A. Otherwise, you need 12V/2A power supply.

A : PEP3000 test is only used for testing 3000U with PEP3000 model installed. If you run PEP3000 test with ZIF48 socket, you will get the error message “255 49 0 0 - 0 0 0”. Be sure to remove any device from the socket when you test the programmer.

A : It is NOT possible that a programmer connected to a PC via a USB line can cause any harm to a PC as you described. It must be related to your PC or other equipment.

A :

Xeltek USA and Xeltek China are two separate entities. Products are manufactured in China and imported into USA and only products sold through Xeltek USA or its distributors are covered under Xeltek USA warranty. Please take the product to your distributor for support.

A : Our programmers are factory calibrated and dont need periodic calibration. However if in case you want to check if the programmer is properly calibrated , then we can send you instructions to run calibration test on the programmer. Please contact us at techsupport@xeltek.com for more details.

A : Please download the updated 9000U software from our web. First, select “Xeltek” and choose device name “UPDATE-SP9000U”. Second, run “Update” and “Verify”.

A : Please have a look at the Xeltek USB Driver Troubleshooting Procedure for Windows Vista

A : Please download 3000U software and install it again. Then, you will be able see
SUPERPRO USB serials under “Add and Remove Programs” in “Control Panel”.
Please uninstall Xeltek by removing SUPERPRO USB serials and install your iBiquity
drivers.

A :  under WINDOWS XP/2000, if programmer software/O.S.
is not recognizing the programmer unit after software installation can be found here:

A : Overview of how NAND devices are programmed on Xeltek Programmers can be found here:

A : The customer can do the similar job in this way. 
1. Select the device and put it in socket 1, start programming socket 1. (Ignore the
warning message and red light on other socket)
2. Remove the chip in socket 1, insert second chip in socket 2 and start programming. 
Every time, you will need to insert one chip into the socket and program it. However, you
cannot control socket 2 while the chip in socket 1 is still working.

A : SuperPro 3000U cannot automatically detect the part numbers from different devices.
Before performing any chip operation, the customer needs to select the correct device
part number in the software.  It can automatically conduct ID check and device
insertion test to verify if setup is correct. 

A : Parallel model SuperPro Z depends on PC for timing and therefore some newer PC
configurations are not compatible with them and give communication errors.  
HDD SATA has higher transfer rate than HDD IDE. If the computer works much faster
than the programmer, you might get the communication errors. 

A : SuperPro 9000U has 4 socket programmer models and programs the chips on each socket simultaneously. It can operate under one PC control and stand-alone mode. SuperPro 3000U cluster works as 4 different 3000U. Each 3000U works independently under PC mode and stand-alone mode. In addition, SuperPro 9000U doesn’t have serial number programming feature. SuperPro 3000U and SuperPro 5000 have it.

A : SuperPro-3000U-100 includes a SuperPro 3000U programmer and a 100 Pin PEP3000 Expander Module used for devices up to 100 pins. Some devices with large pin count may require use of PEP3000 100pin expander module.

A : SuperPro-3000U-100 includes a SuperPro 3000U programmer and a 100 Pin PEP3000 Expander Module used for devices up to 100 pins. Some devices with large pin count may require use of PEP3000 100pin expander module...

A : As IC technology advances, programmer technology also has to advance at the same
pace in order to be able to support new devices. Xeltek and SuperPro series programmers
are at the forefront of the programming technology supporting all the new chips and
yet able to maintain low price programmers

SuperPro 3000U Cluster and SuperPro 9000U are two new gang programmer solutions
with major advancements from the older discontinued SuperPro 8000. In addition to new
programmer technology advances to address support for complex new devices in the industry,
these two models solve the limiting features found on the SuperPro 8000 programmer.
Below are key limiting factors found on the SuperPro 8000 and solutions to address them.

1. SuperPro 8000 and other traditional gang programmers program chips simultaneously.
In other words, the programmer sits idling until all programmed chips are removed and new
chips inserted, then program key entered. This is also called synchronous programming, and
it is slower than the new asynchronous programming technology now used on both SuperPro
3000U Cluster and SuperPro 9000U gang programmers. 

2. Other limitation of the traditional gang programming is that all sockets share one central CPU
(or MCU) and there is only one data buffer to program chips with. This architecture leaves two
problems. The first issue is that all chips can be programmed simultaneously but have to be read
or verified one at a time. In asynchronous programming, all operations are done independent of
other chips, which increases programming efficiency. The 2nd and more important issue is that
some of the newer chips require calibration information and serial numbers, which are different
from chip to chip. Traditional gang programmers have only one data buffer so they can not
accommodate programming each chip with different data. SuperPro 3000U Cluster and SuperPro
9000U takes care of these problems. 

3. Traditional gang programming used to be limited to Eproms, MCUs, etc. and the total 

A : EPR-01 is a very old programmer and it comes with its own ISA interface card. We don’t
support it anymore.  Please consider trading in your programmer and upgrading to one
of our USB interfaced programmers.

A :

Please use shorter cables for the test clip as longer wires may modify programming timings and result in programming issues such as  manufacturer ID error or other programming/verifying errors.

A : A minimum of one CF card must be inserted in the programmer before turning on the programmer. If you are using one CF card, insert the card into the slot of module 1. Having no CF cards installed into the programmer may result in a communication error when turning on the software. The CF cards are used as memory storage for each module.

A : Please use all four CF card with the same size and refer to the following description in section 2.1.4 Hardware Setup of SP9000U manual. The manual is available on download page. “Connect the programmer to the computer’s USB port. Four CF cards, of the same memory capacity, must be inserted into the programmer before turning on the programmer. “

A : If SuperPro 5000 is not shown in device manager as XEUSB-USB2.0 programmer, please disable the digital signature check option in the PC SETUP.

A : No. SuperPro 5000 works with USB2.0 only.

A : We do not carry the ISA Interface card for SuperPro anymore. The card is very old and it will work with very slow PC (AT/386/486) and under DOS only. Please consider trading in your programmer and upgrading to one of our USB interfaced programmers.

A : We don't support USB to Parallel converter. Please upgrade your programmer to USB model.

A : SuperPro LX requires a PC with a parallel port.

A : Our parallel programmers use stands parallel cable.

A : SuperPro III is a top model more than 10 years ago as current SuperPro 3000U. Even it supports the chip less than SuperPro Z, it is a very fast and complicate unit. SuperPro Z is cost effective hardware. Please check Requirements & Compatibility Information about SuperPro Z as follows. “SuperPro Z programmers are entry level low-cost models, which do not have internal processing capability. It relies on the PC host CPU and memory for programming and other functions. As such, there may be some timing variations caused depending on PC CPU and operating system used. As a result, some later devices which are timing sensitive may be affected in their programming performance. Also, due to its limited hardware architecture, inconsistent operation may occur with some models of later Window systems. When this occurs, we recommend you to try on a lower speed system and when this does not solve the issue, contact us for upgrade to one of the later USB models.”

A : We don’t have the interface card to sell for the legacy programmer SuperPro II. There is no drawing information about it.

A : SuperPro 2000 is a very old programmer. We don’t provide service now. Normally, it doesn’t work under PC with high speed processor. You can try to use a tool from Microsoft called Microsoft Virtual PC and create a Windows 98 virtual computer running on your Win XP desktop. Then install the programmer software to see if it works. You also need to set the parallel port to EPP mode within PC BIOS. Btw, the parallel cable of SuperPro 2000 is used to transfer the logic signal (0-5V). We also recommend you upgrade your programmer to USB model programmer.

A : It is an obsolete programmer and we don't support it any more. You need a 3 feet long Male/Female DB25 Parallel cable.

A : SuperPro is a very old programmer and it comes with its own ISA interface card, which plugs into the ISA bus of a PC. The card also supplies power to the SuperPro programmer. Therefore, you cannot connect it to an LPT1.

A : SuperPro L is a very old programmer. It doesn’t work with WinxP. We don’t provide any service. Please upgrade your programmer to USB model programmer.

A : Please follow the steps below.
1. Remove the installed software using the control panel. 
2. Download and install the software under the following link.  
http://www.xeltek.com/software/sp3000u/sp3000uw.exe
3. Close the software. 
4. Connect the programmer directly USB port of PC, and turn on the power of the
programmer. 
5. Open the software. 

If the problem persists, please contact our techsupport@xeltek.com for further help

A : Please follow the steps below. 
1) Press Delete key (or other key combination stated on screen) immediately after
turning on your computer and enter the BIOS setup program. 
2) Go to "Integrated Peripherals" or “Feature Setup”. 
3) Check the entry “Parallel port mode” under "Onboard Parallel Mode" or "Printer
Port Mode" setting, and then change it to “EPP”.
4) Select "Save Settings and Exit" to quit BIOS setup program. The system will
automatically reboot.

A : SuperPro 2000 is a very old programmer. We don’t provide service now. Normally, it 
doesn’t work under PC with high speed processor. You can try to use a tool from
Microsoft called Microsoft Virtual PC and create a Windows 98 virtual computer running
on your Win XP desktop. Then install the programmer software to see if it works. You also
need to set the parallel port to EPP mode within PC BIOS. The parallel cable of SuperPro
2000 is used to transfer the logic signal (0-5V). 
We recommend you upgrade your programmer to USB model programmer. 

A :

Please follow the steps below:

1. Remove the installed software using the control panel. 
2. Download and install the software under the following link.  
http://www.xeltek.com/software/sp3000u/sp3000uw.exe
3. Close the software. 
4. Connect the programmer directly USB port of PC, and turn on the power of the
programmer. 
5. Open the software. 

If the problem persists, please refer to the following troubleshooting instructions:

http://www.xeltek.com/software/WindowsVista.pdf

A : Yes, SP5000 series programmers such as SP5000, SP501S, SP500P and SP5004GP are downward compatible and can work with USB 2.0 and USB1.1 ports.

A : The Xeltek Automatic Device Updater (ADU) is the program that updates new and
updated Superpro device algorithms automatically at a click of a button. The ADU users
do not have to download the entire programmer software installation kit every time when
there is a new version of the software is available. This eliminates the need to download
a large file and making an installation.

A : In this program, only the affected algorithm files will be downloaded and no installation is
needed. On the user system, ADU connects to the web server and downloads new
software device updates, if available. Total operation could be finished within a minute.

A : SuperPro 3000U/580U/280U/9000U supports Vista 32 bit system, but doesn't support vista 64 bit system and Windows 7. SuperPro 5000 and SuperPro 5004GP programmer support vista 64 bit system and Windows 7. The customer needs to disable the digital signature check option in the PC SETUP.

A : SuperPro parallel port connected programmers cannot work with Windows Vista/Windows 7. Our USB 2.0 model programmers can work with windows Vista 32 bit. Please upgrade your parallel port programmer to new USB 2.0 models including SuperPro 500P, 501S, , 5000, 5000E. We have a good Trade-In Program to help customers upgrading programmers. The following site shows the details.http://www.xeltek.com/Programmers-Trade-In-pages-82 Please go to our website and use our Device Search to find your particular chip support. The search link is here. http://www.xeltek.com/device_search/search.php?company=0

A : Unipro DOS version software shown on our web is the only one compatible with its own programmer hardware. Actually, unipro has been obsolete for many years. We don’t support it anymore. Please consider trading in your programmer and upgrading to one of our USB interfaced programmers.

A : If you want to keep each programming record, you need to edit and run Auto. 
After you successfully complete a device programming, you will have to save the current
work environment to a specified project. The project include *.prj,*.dcf,*.erp. You can
make a back-up in a computer or other memory storage without downloading to a CF
card. It is convenient for you to reopen or copy the projects to other computers, then
load to other programmers. Project files work under PC mode and stand-alone mode.
 
When you download the new version software, please also rename the current software
folder for further reference. 

A : Logic test file is a txt file named TEST.LIB at the ‘lib’ subdirectory. The file will be
overwritten after updating the software. Please be sure to save your TEST.LIB before
updating your software. 

A : You can download software and manual from the following site. The software will work as
demo mode without installing programmer.
http://www.xeltek.com/Download-pages-10

A : They are 93_ALL_5.usb and 93_ALL_4.usb in the folder of SP3000U\Algo2.

A : Xeltek programmers are not supported with the MAC OS and UNIX. Please refer to the
software download page for more information.

A : The feature of auto-generation of electronic serial numbers is available for Xeltek USB
programmers including 3000U/580U/280U and Ultra-high Speed SuperPro 5000
programmer. Please refer to the instruction under FAQ Programmer Guide/Tip.
 
It is implemented by setting Auto Increment option in the operation option. Auto
Increment allows users to  add unique serial number into the device. After each
successful programming, the software automatically changes the value by the
specified increment mode.
 
For SuperPro 3000U/580U/280U, please refer to the instructions for Auto Increment
on page 15 and page 35 in the manual. For SuperPro 5000, please refer to the
instructions for Auto Increment on Page 38 in the attached SuperPro 5000 manual.

A : Logic Test is used to test the functions for TTL/CMOS chips. 
“Auto Find” in logic test is used to automatically find the chip part number by the
software. 

A : No. Xeltek software is free to download from our download webpage. 

A : We don’t update the SuperPro Z software any more. Updating the software is only
available for Xeltek USB model programmers. 
The SuperPro Z software for Win XP/9x/NT/2000 is available on our download page.
Download page:http://www.xeltek.com/Download-pages-10

A : Unipro DOS version software shown on our web is the only compatible with its own
programmer hardware. Actually, Unipro has been obsolete for many years. We don’t
support it anymore. Please consider trading in your programmer and upgrading to one
of our USB interfaced programmers.

A : We have the SuperPro LX software that allows to work with win XP. 
Please visit the Xeltek download page and download the software.  
Before installing the new software on XP, please read the following information.
1) Set Parallel port to EPP within PC BIOS. 
2) Please check the Requirements & Compatibility Information in SuperPro LX webpage
below and Confirm your PC complies with SuperPro LX’s system requirements

Parallel model SuperPro LX depends on PC for timing and therefore some newer PC
configurations are not compatible with them and give communication errors.  If it does
not solve the problem we recommend using a slower PC or upgrading to USB interface
model (SuperPro 5000U/501S/500P). 

A : Superpro Z can be used on Win XP/9x/NT/2000/DOS. Parallel model SuperPro Z
depends on PC for timing and therefore some newer PC configurations are not compatible
with them and give communication errors.  
If it does not solve the problem, we recommend using a slower PC or upgrading to USB
interface model (SuperPro 5000U, 500P, and 501S). 

A :

 Project files of SP280U can be manually converted to SPM project files. Please follow these steps:

1)     Load SP280U project file in SP280U software.

2)     Save your buffer data into file.

3)     Note down device config settings and edit auto settings.

4)     Open SPM software.

5)     Load the buffer data you save using SP280U software in SPM software.

6)     Replicate Device config settings and edit auto setting.

7)     Save SPM project file for future use.

A : When loading S file to the programmer buffer, the user needs to select ‘Motorola’ file type and set the file address as the starting address of the first S file data record.
 
For example, the first S data recode is shown as
S2240DE000FE86CF3F10CE205AED31EEC12719A6342A021A02856027F434B764A31EEE1C18A1
 
You need to set the file address as 0DE000 in File type window. Buffer address is the starting location you want to load the data.
 
When loading S19 file, we need to select file type “Motorola”.
 
For example, You can load your S19 file with S2 data records loaded first by setting the buffer address as 10000H and file address as 3C8000.
Then load your S1 data records with the default buffer and file address as 0000.
 
Please follow the steps below and refer to the attached instruction with screenshots for details.  
1)    Select MC9S12XEG128MAA
2)    Click buffer and disable “buffer clear on data load”.
3)    Load your S file P&E_Multilink_CyclonePro.abs.s19  by setting the buffer address as 10000H and file address as 3C8000.  This step will load all S2 record data in the file to buffer starting from address 10000H.
4)    Load your S file P&E_Multilink_CyclonePro.abs.s19  by setting the buffer address as 10000H and file address as 0000. This step will load all S1 record data in the file to buffer. The first S1 record starts from address C000H.
5)    Save it as a project file to load to CF cards. xeltek test.prj includes all the data in the buffer.

A : The default checksum is 8-bit. 

A : Our programmer software calculates the checksum of the data in the buffer.
 
P89LV51RC2 and AT89C55 have different buffer sizes. After you load the same hex file,
their device buffers actually are different. AT87C5133 and P89LV51RC2 have the same
buffer size (0000-FFFFH). You will get the same checksum after loading the same Hex
file to the same size buffer. 

A : The programmer software can deal with hex code of different lengths and the buffer loads
the data according to the starting address and record type of each line. Please check
instructions for loading HEX file with SuperPro programmer under “Data File Related
Questions” FAQ page. 

A :

A :

A :

Please note that buffer address “0000” is chip address “F000”

And Buffer address “0FFF” is chip address “FFFF”.

A :

A :

A : Xeltek adapters are designed to be compatible with the programmer software. We
suggest you to choose the socket adapter from Xeltek since the result of using third
party adapter cannot be guaranteed.

A : This shows the programmer didn’t detect the device. Please check the adapter
installation with the following procedures.

1) Move the handle besides the programmer ZIF socket until the slots in the socket are
open. Then insert the adapter with the correct direction.
 
2) Enable Insertion Test (and ID check) under operation option of the software to verify
if setup is correct prior to performing any chip operation. 

A : For DIP package chip, insert chip at the bottom line of programmer ZIF socket with the
nick upward. 
For other package, insert the socket adapter at the bottom of the 48pin DIP socket with
the adapter part number on the top. And then insert the chip into the socket by following
the position of pin 1 according to the instructions in the adapter information box. 

A : For some adapters, the front side of the chip is not pointed up after inserting it on the
socket of the adapter instead it is pointed down on the socket. This method of placement
is called “Dead-bug”. For example, the socket on the SA001A adapter is designed to
eliminate the possibility of a PLCC20 chip to accidentally pop out of the socket. Thus, a
chip is inserted backwards, dead-bug, into the socket where the part number of the chip
is faced down on the socket. For example, when ALTERA EPC2LC20 PLCC20 is inserted
dead-bug into the socket of the SA001A adapter the counting order of the pins is
clockwise. 

A : The clamshell socket adapter is more reliable because there is no friction force involved.
The open-top socket requires pushing down a chip into the socket. 

A : Please insert the chip by the right side of the adapter. Pin 1 is the fifth pin in the lower
line of the socket. 

A : You need to check the pin connection diagram of the ET adapter. If the QFN pin out is
mapped to the DIP pin out, which it should be, then you can select DIP package device
for programming. If it doesn’t work, please contact tech support at
techsuport@xeltek.com. 

A : Yes. Serial programming support is available on all USB model programmers including
SuperPro 3000U/580U/280U/500P/501S/5000/5004GP/9000U. First, please check if the device
you want to test has the ISP feature. Second, please go to our website and use our
Device Search to find if the ISP function of the chip is supported on our programmer.
The search link is here.
http://www.xeltek.com/device_search/search.php?company=0

A : Please enter ISP in the following webpage for searching devices that we support.
Not all the chips support ISP. Usually, serial programming chips support ISP. Some 
parallel programming chips support if they have serial programming features. Please
refer to the device datasheet.
http://www.xeltek.com/device_search/search.php

A : Yes. For such 8 pin serial EPROM, you can select 25LC640 SOIC8 in the software.
And then use ISP Header-01 Adapter to connect the programmer and the chip on board.
Only the lower 8 pins on ISP header are used. ISP adapter pin out in the instruction is
shown as 10 pin DIP. 

A : There is an instruction on how to use ISP Header-01 Adapter under the following link.
http://www.xeltek.com/In-System-Programming-pages-8

A :

ISP on Nand flash chips and other large sized chips cannot be supported. If you want to request ISP programming support on a chip, please first check the datasheet of the device for checking if ISP is supported on it or not. Some IC manufacturers indicate whether this chip has ISP function or not in the name of the chip. For example, some manufacturers use NIS to indicate the device doesn’t support ISP function while use IS to indicate the device does. The letter F in the middle stands for Flash and those chips cannot be supported.

Also, the device has to be designed to be able to program serially. Most large size Eprom and flash devices are designed to program parallel only. Devices most commonly supporting serial programming are serial E(E) proms, MCUs, and PLDs. The Circuit on the PCB has to be designed to be able to program serially. Serial Input, Serial Output, clock, Ground, Power pins, etc. should be accessible from outside. For requesting a device update, please refer here: http://www.xeltek.com/Request-Device-Support-pages-227

A :

Circuit on the PCB has to be designed to be able to program serially. Following points should be kept in mind:

1 Serial input, Output, clock, Ground, Power pins, etc. should be easily accessible from outside.

2 In order to prevent the required programming pins from incurring signal jump during the programming, it must be ensured that the PCB circuit board where programming pins locate is not connected with other circuits. Data, clock, and power lines in the circuit may  clash with external signals being applied. Appropriate open/ closer jumper switch has to be in place to prevent this.

3 Precautions for power:

Though SPIS01 programmer can provide programming power (1.8-18V, 5W), in most cases the power provided by ISP programmer is not sufficient to make the target board work normally, therefore, we preferably recommend to use the self-contained power of the target board.

4 Precautions for the design with reset generator

If ISP needs to use RESET pin, and when the RESET generator has already been provided on the target board, please take care. The RESET generator may conflict with the actuation signal of the programmer. 

A : We recommend using Xeltek standard download cable while performing ISP. The standard cable length is 25 cm. If the serial working cable for ISP is too long, this may also make ISP unable to work normally. In this case, try selecting medium and low speed in the SPIS01 software. 

A :

ATE control port is used for communication with external host or integration into the automatic programming and test equipment. Therefore, besides
the keyboard, the user can also operate ISP programmer through ATE interface.ATE equipment interface adopts opto coupling device to isolate signals, inorder to ensure security and accuracy of signals between the two equipments. In
addition, while using ATE interface, it is required to set the power voltage of external equipment signal and appropriate reference voltage point correctly.
For more information please refer here.

www.xeltek.com/faqfile/Operating from ATE port.doc

A :

     Programming an Actel device requires running Staple player, available from Actel, and generate a programmable data file with .STP extension. Programming some Altera devices require running Jam Player, available  from Altera, and generate a programmable file with .JAM extension.

XPlayer is a kind of special programming tool which resides within IS01 and is mainly for CPLD series chips produced by ACTEL, ALTERA etc. As long as the customer provides corresponding STP or JAM file (such files can be generated using such design tools as ISE, Quartus II etc.), the corresponding device can be programmed. Select “XPlayer” on the “Device” menu bar, then the dialogue box pops up.

Device related information is already included with either .STP or .JAM file, so there is no need to select a device for programming. Please have a look at the below list of devices supported in Xplayer. May be more devices will be added in future.

ACTEL

ProASIC3 Devices

A3P015, A3P030, A3P060, A3P125, A3P250, A3P400, A3P600, A3P1000

ProASIC3E Devices

A3PE600, A3PE1500, A3PE3000

ProASIC3L

A3P250L, A3P600L, A3P1000L, A3PE600L1, A3PE3000L

ProASIC3 nano

A3PN010, A3PN015, A3PN020, A3PN0301  A3PN060, A3PN125, A3PN250

Fusion

AFS090, AFS250, AFS600, AFS1500

IGLOO Devices

AGL015, AGL030, AGL060,  AGL125, AGL250, AGL400,  AGL600, AGL1000, AGLE600,  AGLE3000

ALTERA

MAX II 

EPM240/G/Z, EPM570/G/Z, EPM1270/G, EPM2210/G

A :

This blue screen error occurs in some PC with specific configuration if the USB of IS01 connected to PC USB port directly.Please use a external USB hub to connect SPIS01 programmer to the PC.

A : There is a problem with adapter ID. Please contact our sales at sales@xeltek.com for 
assistance. 

A : PEP3000 is the 100 pin expansion module for SP3000.
PEP600 is the 100 pin expansion module for SuperPro 680.
PEP100 is the 100 pin expansion module for SuperPro III. 
For more information, please contact sales@xeltek.com.

A : Yes

A : For wide 200mil SOIC8 package, you need to use SA023A or SA605B.
SA023 is SOIC20 adapter and can be used for SOIC8 chips. 
For narrow 150mil SOIC8 package, you need to use SA602A or SA602. SA602A is a
SOIC8 adapter. SA602 is SOIC16 adapter and can be used for SOIC8 chips. In
addition, your chip may work in different voltage ranges. Please make sure you choose
the correct device AT24C1024B(1.8V) and AT24C1024B(2.5V) in the software. 
Please refer to the device ordering information. 

A : Yes. SA605A is replaced by the SOIC20 socket adapter SA605B. 
Insert the socket adapter SA605B at the bottom of the 48pin DIP socket with the
adapter part number on the top.  Then insert chip at the bottom line of the SOIC20
socket with the nick upward.

A : The expected life time for SA733A-B206A-M056F001N is typically 10,000
programming cycles. 

A : TA025 [QIP90/D24] socket life cycle time is about 10,000 insertions.

A : We have two types of PLCC44 socket adapters on SuperPro 3000U. They are SA244
and SA411A.  Both of them are compatible.

SA244 (PLCC44/D44) uses open top socket   Price: $110.00 
SA411A (PLCC44/D44) uses clamshell type socket    Price:  $195.00

SA244 uses auto eject type socket, which causes friction when a device is inserted or
removed causing wear on the socket. SA411A uses clamshell type socket which doesn't
cause any friction therefore more reliable. SA411A adapter costs more.
SA244 and SA244-B006 are the same adapters. All PLCC44 devices use it on 3000U.
SA244-B4403 is an old adapter used for SuperPro Z, which has only a 40pin DIP
socket.

A : For SA244, the chip pin 1 is on the upper side of the socket. For SA411, the chip pin 1
is on the lower side of the socket.  

A : Please insert SA411A at the bottom of the 48pin DIP socket with printed SA411A on
the top. 
The chip pin 1 is located in the middle of the bottom line of the SA411A socket. You can
also see the dented cut at the lower right corner. It is different from SA244 pin out.

A : S415T and S424T (Clamshell socket) are compatible. Please check the following
instructions on how to use S424T.  Please install the adapter S424T into the
programmer socket so that you can see the printed “S424T” on the top of the PCB. 
The chip pin 1 will be on the left side with a small circle marked there. The black cover
will be also on the left side after you open it. The larger circle on the right side is not the
location of the device pin 1.

A : Yes.

A : S615B is the right socket adapter for you.
P-MQFP (Plastic metric quad flat package) is PQFP. TQFP (Thin Quad Flat Pack (TQFP)
packages provide the same benefit of the metric QFP package.

A : Please check the adapter information in the software and insert the chip on the bottom of
the adapter socket adapter. Then enable Insertion Test and ID check
under operation option of the software to verify if setup is correct prior to performing
any chip operation.

A : Since SA404 and SA602 have same 1 to 1 pin arrangement, you can use SA602 
instead of SA404 on your legacy 680 programmer without updating the software.
SA602 is a SOIC16 adapter. You need to put your device on the bottom of the
SA602 adapter socket. 

A : If they are universal (1 to 1) adapters, they may work. However, we cannot guarantee it.
If it doesn’t work, please go to our website and use our Device Search to find your
particular chip support. 
To quick find the adapters you need, please enter the product you want in the ‘Product 
Search’ window.

A : For a simple adapter, you may find the adapter PCB pin diagram in the adapter information
box in the parallel model programmer software. You can use it to construct your own
adapter. For a complex adapter, such as this FBGA3 adapter, it involves high design cost.
The schematic or diagram of the pin out information is not published by our development
lab. 
Therefore we don’t have the information you requested this time. 
In addition, we cannot guarantee the programming result with 3000U if you use a third
party adapter. 

A : M04-611 module sells for $300 each. Please contact our sales at sales@xeltek.com.

A : The socket on the SA001A adapter is designed to eliminate the possibility of a PLCC20
chip to accidentally pop out of the socket. Thus, a chip is inserted backwards, dead-bug,
into the socket where the part number of the chip is faced down on the socket.
Please refer the adapter instruction in the FAQ section of Socket Adapter Use and
Selection.

A : No. For SA245A, QFP pin number is not wired to same DIP pin number. 

A : No. For SA663, QFP pin number is not wired to same DIP pin number. We don’t have the
adapter pin diagram.

A : Yes. This BGA adapter is capable of accepting different BGA package, such as
VFBGA, TFBGA and CBGA. For example, M28W320FCT has TFBGA package.
GE28F320J3A has VFBGA48 package. Both of them use this adapter. VFBGA
means Very Fine-Pitch Ball Grid Array. TFBGA means Thin & Fine-Pitch Ball Grid
Array. CBGA means CBGA Ceramic Ball Grid Array. 

A : PEP3000 is the only 100-Pin Expander module which is required and guaranteed to work
with SuperPro 3000U.

A : They have the same pin-outs, but different in height. SA245A is used for thin (ceramic)
QFP and the thickness of the IC is about 1.4mm. SA675 is used for Plastic (thick) QFP
and the thickness of the IC is normally more than 2mm. One chip will not fit into other
adapter due to height difference.

A : Lead-free chip more easily oxidized and thus contaminate the test pin. Mild cleansing agents can be used to clean the socket adapters. Ultrasonic cleaning machines can be used regularly (must not use strong cleaning agents such as thinner, benzene, acetone, etc.). Note that cleaning should be done at room temperature, time of 2-3 seconds, otherwise it may damage the socket. 

A : SuperPro 9000U can support one project file. SuperPro 3000U can support multiple project files that depend on the memory size of CF card you use.

A : The project data can't be read out using a CF card reader. CF card on SP3K works as a data memory instead of a file diskette. The programmer reads project data from CF card directly and then programs the device. Data security is another concern for such solution. The project includes 3 files, *.prj,*.dcf, and *.erp. If you want to send the project files to the vendor, you can send the projects that you saved in your computer or send the CF card with saved/downloaded project files in it.

A : No, SP5004GP does not operate in standalone mode. However, Superpro5000 is a dual mode, PC and stand-alone programmer. If you need a few programmers to work under standalone for high volume production, we suggest you to select SP5000 or SP5000E cluster.

A : SuperPro 3000U, SuperPro 9000U, SuperPro 501S and SuperPro 5000 have standalone feature. If a device is supported on them and works well on PC mode, it will be programmed in stand-alone mode.

A : We support the stand compact flash cards up to 1GB for SuperPro 3000U standalone operation. We recommend SanDisk and Kingston Flash cards used on our programmer since they pass our test. The Scandisk CF cards are sold on our web.

A : Yes. You can edit buffer and ConfigWord and then save the project file in Demo mode.

A : Please make sure you didn’t run the software under demo mode.  The stand alone is
shown disable under demo mode. 

A : Please check the instructions about creating project files on Page 48 of SP5000 product manual
. SP5000 manual is available on software download page. 

A :

There is no maximum size limit. Any size CF card can be used on the SP500/SP501S programmer. 

For your convenience, we sell 512MB CF cards that can hold 100's of project files which is more than enough for most applications.

A :

You may be copying project file on CF card using a memory card reader/writer which is incorrect mehod. Please download project file on CF card of SP501S using SP501S software only.
1.     Please connect the SP501S programmer to the PC. Insert CF card and open the software.
2.     Now download the projectflile on CF card 
3.     Restart the programmer to operate it in standalone mode.
Pls also refer to the following web page for more information on standalone operation:
 
http://www.xeltek.com/Stand-Alone-And-Concurrent-Operations-pages-311
 
Please contact techsupport@xeltek.com if you have any questions.
 

A : Please insert a CF card in programmer before pressing any button on your programmer. If you dont have CF card then please use the programmer in PC mode or buy a CF card from the following link:

A : XDIP48 is a standard 48 DIP socket adapter plugged on top of the programmer.

A : Yes. We support a great amount of NVRAM including EPROM, EEPROM and Flash
memory. 

A : DDRAM is DDR SDRAM (Double Data Rate SDRAM). XELTEK programmer can only test
static rams which retains data after power is removed.

A : The chip you cannot read might have been protected. 

A : SuperPro 3000U supports a lot of standard CMOS and TTL devices. Please download
the Superpro 3000U software on our download page. After running the software
under demo mode and clicking “logic Test” at upper right side of the software screen,
you will see the TTL/CMOS chips shown in the Logic Test Window. 

A : This chip is supported on all our USB programmers.
However, we don't provide compiler for chips. You may need to check with the chip
manufacturer.

A : For Spansion S29GL032ATFIR4 TSOP48, the flash region is made up of 32M bit flash
and 128 word Hi-Rom. Our memory size is 32M+128. For a 32M flash memory, the buffer
is from 0x000000 to 0x3FFFFF. For 128Word Hi-Rom, the buffer is from 0x400000H to
0x4000FF. 
For ST M29W320DB TSOP48, the memory space is from 0 to 3FFFFF.  

A : SuperPro 8000 is an obsolete model. We only provide repair service. 
You need to upgrade from SuperPro 8000 to SuperPro 5004GP. Both are gang
programmers.

A : Only SPIS01 can support the chip with RS232 Interface. For product details, please refer here:

A : All manufacturers have their own programming specs and device ID. Therefore, it may not
be possible to program a device with different device part number selection.

A : NEC upd780973 is MASK ROM version 8-Bit Single-Chip Microcontrollers. Metal mask
is a layer processed at the factory only. So we don’t support it.

A : We support NAND01GW3A0AN6 TSOP48 on SP5000 now. NAND01GW3A2B uses the
same algorithm. But the chip package is Unsawn wafer. This is a silicon wafer.  "Unsawn"
means that the wafer is not cut into small pieces. You test this using wafer probes. These
are very sharp set of pins making contact with pads on each chip on the wafer. Testing
method of a wafer cannot be same as programming a final chip because they want to
spend minimal time to locate defective chips, but not program all area. So we need to
know your test criteria.

A : For a 2-Gbit NAND device, it is organized as 2048 blocks, with 64 pages per block. Each
page has 2112 bytes total, comprised of a 2048-byte data area and a 64-byte spare
area. “Spare area” is reserved for bad block mark and ECC values. Only the data in “Main
area” is available to the user.

A : The best way to update the device list is to download the updated 3000U software.
Our software is frequently updated for adding new devices. The updated software download
page: http://www.xeltek.com/Download-pages-10

A : (masked Read-Only-Memory) is a memory chip that is manufactured with its contents. We
don’t support it. 

A : All TTL/CMOS chips are shown in the Logic Test Window By clicking “logic test”. You can
use the logic test to create new logic IC in the library yourself and edit the vector table
to test it.

A : Xilinx XCS05XL is FPGA device. The FPGA chip does not have a programmable memory
inside and it works with a configuration PROM (or EEPROM) that can be programmed by
programmer. 

A : Please read and verify the master chip. Be sure the buffer data is located from 0xfff6 to 0x

A :

You can only read the CRC value but not full data in the chip. Our programmer supports this chip through ICP and the chip can not be read with a programmer supporting ICP. Please refer to the P89V52X2 datasheet for more details.

A : Please use shorter cables for the test clip as longer wires may modify programming timings and result in programming or manufacturer ID error.

A :

The test vector table is a special data area. The data buffer corresponding to the data is called the test vector table. If a test vector table is included in the JEDEC file, the software loads the test vector table into the buffer when you load the file. Each line displays one vector. Each bit  represents one pin’s test characteristic. The bits from left to right correspond to the pins from the first to the last respectively

 If you have any issues in vector testing, please let us know full part number of your PAL chip and send your JEDEC file. Please also explain the details of the problem.

A :

 Please follow the steps below:

 1) Select device

2) Insert the socket adapter at the bottom of the 48pin DIP socket with the adapter part number on the top

3) Insert the chip into the socket by following the position of pin 1 according to the instructions in the adapter information box (pin 1 facing top).

4) Enable Insertion Test and ID check under Option/Setting in the software to verify if setup is correct prior to performing any chip operation.

5) Read the master chip and save it in a Bin file by clicking file-> save

6) insert blank chip, load the saved file and run blank check.

For programmed chip, if Blank_check fails, Run Erase, Blank_Check, Program,  Verify

A : The content is under this link.  http://www.xeltek.com/Chip-Package-Info-pages-32 

A : Yes.

A : The content is under this link. 
http://www.xeltek.com/IC-Manufacturers-pages-31

A : Please log in your account and click the Order history and you go in to the Order
Management. You can find your invoices by date.

A : Please log in your account and click the Modify Profile. You can change your billing,
shipping address and contact information.

A : All the programmers excluding refurbished models have an one year warranty period and
adapters have a 30 day warranty. Refurbished models have a 90 day warranty.

A : The repair warranty is 90 days from repair invoice date.

A : Yes, we do, but your order will be processed after the check is clear at bank.

A : No, only company check proven by Xeltek can be accepted on COD order. A secured check,
such as money order, must be prepared for the order a company check is not proven. 

A : Send an e-mail with your order number and backorder item list to info@xeltek.com. 

A : Yes you can, but you have send or e-mail a copy of your credit card statement.

A : We can ship to any address in the world. When you place an order, we will estimate shipping
and delivery dates for you based on the availability of your items and the shipping options
you choose. Shipping date estimates will appear in the order form. After placing your order,
you will see both shipping and delivery date estimates in the order confirmation e-mail and
in the order summary in Your Account.

A : Shipping costs depend upon the method and option you choose.

A : You must pay shipping charges for all shipments from you to Xeltek. If your product is under
warranty, Xeltek will pay for shipment of the replacement product to you. All applicable
charges, duties, and customs are the responsibilities of the customer.

A : Please refer to this link for our distributors

A : Please refer to the following link for becoming a distributor

A : The Xeltek Automatic Device Updater (ADU) is the program that updates new and updated
Superpro device algorithms automatically at a click of a button. The ADU users do not have
to download the entire programmer software installation kit every time when there is a new
version of the software is available. This eliminates the need to download a large file and
making an installation.

A : In this program, only the affected algorithm files will be downloaded and no installation is
needed. On the user system, ADU connects to the web server and downloads new
software device updates, if available. Total operation could be finished within a
minute.

A : Please refer to the following link for national distributor

A : Please refer to the following link for a comparison between our programmers:

A :

A : Pay per click (PPC) is an Internet based advertising model used on search engines,
advertising networks more info