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Request Device Support

Name: * (please enter you first & last name)
Email:* (please enter a valid email adress)
Plan on buying a new Programmer?
 
Company :
Address :
Tel :
Model of SuperPro:*
Programmer Serial # : *
Date of Purchase: * Pick a date
Requested Device Info;
Manufacturer :
Device Part # :
Package Type :
Valid part:
Primary datasheet :
Comment :
Obsolete or active: active don't know Obsolete
Secure(custominize) or programmable(regular) device: regular don't know secure

 

Notes:

  • User requested device update service is available for SuperPro5000, SuperPro5004GP, SuperPro6000, SuperPro6004GP, SuperProIS01, SuperProIS02. 
  • Two business days required to process the device update request.
  • For obsolete parts, it is required to receive the datasheet and 3 samples of device by mail. For some active parts, we may also need customer's sample chips for testing purposes.
  • Programmable devices are Flash, Eprom, Eeprom, NAND, NOR, etc… Xeltek cannot develop algorithm for non-programmable devices such as SRAM or ROM.
  • Entire process takes 2 weeks or less depending on the time of receiving sample chips, unless a new socket adapter design is required.
  • In case of urgency, please follow-up your case with techsupport@xeltek.com